Call Center Representative

Company Description 4Level1 provides comprehensive English language programs tailored for adults and young adults, aligned with international CEFR standards. The organization focuses on practical communication skills, helping learners build confidence in real-world academic, professional, and social contexts. Courses are delivered both online and face-to-face, offering flexible learning options. 4Level1 teaches students across the Middle East remotely, with in-person classes conducted in Riyadh. Team members contribute to an educational environment that emphasizes measurable progress and learner success.

Role Description The Call Center Representative is a full-time, on-site role based in Qesm El Maadi. In this position, the representative will respond to inbound calls, make outbound calls as needed, and provide clear information about 4Level1's programs, schedules, and enrollment processes. Daily tasks include handling customer inquiries, resolving issues, documenting interactions in internal systems, and following up to ensure customer needs are met. The role involves maintaining high standards of customer satisfaction, adhering to call handling procedures, and collaborating with other team members to support smooth operations. The representative will also update records, use computer-based tools to track communications, and provide feedback on recurring customer concerns to help improve services.

Qualifications

• Ability to work effectively in customer-facing roles, including experience as Customer Service Representatives and in Customer Support.
• Demonstrated focus on Customer Satisfaction, with a track record of managing inquiries and resolving issues professionally.
• Strong Interpersonal Skills, including clear communication, active listening, and the ability to engage with diverse customers.
• Solid Computer Literacy, with comfort using call center software, CRM systems, email, and basic office applications.
• Strong spoken and written English communication skills; additional languages are an advantage.
• Previous experience in call centers, education services, or customer-focused environments is preferred.
• Ability to work on-site in Qesm El Maadi, manage time effectively, and handle a high volume of calls.
• High school diploma or equivalent required; further education in communications, business, or related fields is a plus.