Position - Call center agent
salary- 5000
Contract - 3 months
Location - Al Quoz ,Dubai
Responsibilities:
Customer Interaction:
- Handle inbound and outbound calls to resolve customer queries and concerns.
- Respond promptly to customer inquiries via live chat and email, maintaining professionalism and accuracy.
- Identify customer needs, clarify information, and provide solutions or alternatives in a timely manner.
Problem Resolution:
- Troubleshoot and resolve customer complaints by providing effective solutions and escalating unresolved issues to the appropriate teams when necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
Documentation and Reporting:
- Log all customer interactions accurately in the CRM system.
- Maintain detailed records of inquiries, complaints, and feedback for future reference and process improvement.
Communication Excellence:
- Demonstrate clear and effective communication across calls, chats, and emails, ensuring the tone is professional and empathetic.
- Adapt communication style to suit different customers and situations.
Team Collaboration:
- Work closely with team members to share insights and strategies for improving customer experience.
- Provide feedback to management on recurring customer concerns or process inefficiencies.
Performance and Quality:
- Meet individual and team performance metrics, including response time, resolution time, and customer satisfaction scores.
- Strive to exceed customer expectations with a focus on first-contact resolution.
Requirements:
Experience:
- Minimum 1-2 years of experience in customer support handling calls, chats, and emails.
- Proven track record of delivering excellent customer service in a fast-paced environment.
Skills:
- Exceptional written and verbal communication skills in English.
- Proficient in using customer service tools and CRM systems (e.g., Zendesk, Freshdesk, Salesforce).
- Strong multitasking abilities to manage multiple customer interactions simultaneously.
- Problem-solving mindset with a customer-first approach.
Soft Skills:
- Empathy, patience, and a positive attitude when dealing with customers.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Regards
TASC Outsourcing
