Call Center Representative

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner
• Respond to customer inquiries and provide accurate information
• Resolve complaints efficiently and escalate when required
• Maintain proper records of customer interactions in the system
• Follow up with customers to ensure resolution and satisfaction
• Adhere to company policies, procedures, and service standards

Requirements:

• Bachelor's degree or equivalent
• Previous experience in a call center or customer service role is preferred
• Strong communication and interpersonal skills
• Ability to handle pressure and manage multiple tasks
• Good command of English (spoken and written)
• Basic computer skills

What We Offer:

• Competitive salary
• Professional work environment
• Growth and development opportunities