Call Center Representative

Call Center Agent

Etisalat Misr is currently seeking motivated and customer-focused Call Center Agents to join our operational team. This role is essential to delivering exceptional support, maintaining service excellence, and enhancing customer satisfaction.

Location: Silicon Waha, New Assiut, Egypt

Employment Type: Full-Time

Key Responsibilities:

Act as the primary contact for customer inquiries, offering accurate, prompt, and professional assistance.

Handle customer inquiries and resolve service-related requests efficiently while maintaining high standards of customer care.

Adhere to corporate guidelines, quality standards, and service-level agreements (SLAs) on every interaction.

Document customer inquiries, interactions, and resolution details systematically within the CRM system.

Qualifications & Requirements:

Bachelor's degree from an accredited university.

Good to fluent command of both English and Arabic.

Strong communication, active listening, and problem-solving abilities.

Clear military service status (for male applicants).

Compensation & Benefits:

Competitive base salary plus performance-based incentives.

Comprehensive social and medical insurance coverage.

Structured career path and continuous professional growth opportunities within Etisalat Misr.