Call Center Representative

About the Company:

Extensya is one of the leading companies in operating and managing call centers in the Middle East. It provides customer support services to several major companies and organizations across various sectors.

Role Description

This is a full-time on-site role for a Call Center Representative. The Call Center Representative will be responsible for providing excellent customer service, ensuring customer satisfaction, utilizing strong interpersonal skills, offering customer support, and demonstrating computer literacy in handling inquiries and resolving issues.

Job Title: Call Center Representative.

Location: On-site at Extensya offices in Riyadh.

Reports to: Call Center Supervisor.

Working Days: 5 days per week.

Work Schedule: Weekly rotating shifts.

Key Responsibilities:

Answer incoming calls and handle customer inquiries professionally.

Provide accurate information about products or services.

Resolve customer issues and complaints efficiently.

Record customer interactions, transactions, and feedback in the system.

Escalate complex issues to the appropriate department when necessary.

Achieve performance targets such as call handling time and customer satisfaction.

Follow communication scripts and company policies during customer interactions.

Participate in training sessions to improve product knowledge and communication skills.

Qualifications:

High school diploma or equivalent (Diploma or Bachelor's degree is a plus).

Advanced English language skills (ability to handle calls in both Arabic and English).

Excellent verbal communication skills.

Basic computer and typing skills.

Previous experience in call centers or customer service is preferred.