Call Center Representative - ( French )

Company: Concentrix

About Concentrix:

Concentrix is a global provider of customer engagement and business process outsourcing services. With a presence in over 30 countries, we deliver high-quality customer experience solutions to leading brands across various industries. Our mission is to deliver exceptional customer experiences that build brand loyalty and drive business growth. With a strong commitment to innovation, diversity, and community engagement, Concentrix is a great place to build a career.

Job Summary:

We're seeking a highly skilled and motivated Customer Service Representative to join our team at Concentrix. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and resolving customer inquiries in a timely and professional manner. If you have excellent communication skills, a customer-centric approach, and fluency in French and English, we want to hear from you!

Key Responsibilities:

- Respond to customer inquiries via phone, email, or chat

- Resolve customer complaints and issues in a timely and professional manner

- Provide product information and solutions to customers

- Meet or exceed customer satisfaction targets

- Collaborate with internal teams to resolve customer issues

- Maintain accurate records of customer interactions

Requirements:

- Bilingual (French B2/English B1)

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Previous experience in customer service is a plus

What We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- Comprehensive training and support

- Collaborative and dynamic work environment

If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity!

Job Details:

- Salary: 31,000 EGP Gross

- Paid training

- Medical and social insurance

- Transportation provided

- 5 working days (2 days off)

- Rotational shifts

- Job Location: 6th of October

How to Apply:

Send a 2-minute voice note introducing yourself and sharing your previous work experience in both English and French on This Num 01101720857.