Call Center Representative

At the German International University (GIU) in Cairo, we provide an exceptional academic experience that connects world-class education with real-world impact.

We are looking for a customer-focused, patient, and solution-oriented Call Center Agent to join our Admissions and Student Support Team. In this role, you will be the first point of contact for parents, students, and applicants — answering incoming calls, responding to inquiries, managing complaints, and providing accurate information about GIU's programs and services.

If you enjoy helping others, have strong communication skills, and thrive in a fast-paced environment, this is an excellent opportunity to grow your career in higher education.

Key Responsibilities

• Handle all incoming calls and respond to caller inquiries in a professional and timely manner.
• Provide inquirers with accurate and complete information about GIU's admission requirements, programs, and procedures.
• Identify, research, and resolve student or applicant issues using the university's computer system.
• Follow up on inquiries that are not solved immediately and proactively contact the inquirer.
• Communicate with other departments (e.g., Academic Affairs, Registration, IT) to resolve complaints and complex issues.
• Route calls to appropriate resources or team members when necessary.
• Maintain a professional company image through voice and online interactions.
• Perform other duties as assigned by the direct supervisor.

Qualifications & Requirements

• Bachelor's degree from a recognized university (required).
• 0–2 years of experience in a call center or customer service environment (entry-level welcome).
• Fluent English communication skills — both spoken and written (required). Excellent Arabic speaking skills also required.
• Proficient in Microsoft Office Suite and internet applications.
• Strong knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately and remain calm under pressure.
• Creative problem-solving and effective communication skills.
• Organized, flexible, friendly, and a strong team player.
• German language is an asset.

What We Offer

Package includes:

• Transportation – GIU Buses
• Medical Insurance – Next Care
• Social Insurance
• WIR Loyalty Program Discounts
• Postgraduate studies & Self-development support

Working Hours:

• 08:30 AM to 05:00 PM
• 5 working days per week (Friday and another day off)