Job Summary:
We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
Responsibilities:
- Make outbound and follow-up calls promptly and professionally.
- Follow communication scripts when handling different topics.
- Respond to customer inquiries in a timely manner.
- Record and update accurate customer information and feedback.
- Document all call details according to standard operating procedures.
- Upsell services and retain customers when possible.
- Meet performance goals for call handling and quality.
- Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
Requirements:
- Educational Background: Bachelor's degree.
- Excellent English verbal communication skills
- Previous experience in a customer support role.
- Strong phone, verbal, and written communication skills with active listening.
- Comfortable working with computers and CRM or SAP systems (preferred).
- Ability to work flexible shifts, including weekends and holidays.
- Patience, customer focus, and adaptability to different personality types.
- Familiarity with Microsoft Office.
- Ability to multitask and speed typing skills.
