Call Center Specialist

Company Description Colada is a food-focused company that helps people easily explore their next meal through convenient, customer-friendly services. The team is dedicated to making meal discovery simple, enjoyable, and accessible, whether customers are looking for new options or everyday favorites. Colada values responsive support, clear communication, and a seamless user experience. Team members are encouraged to contribute ideas that improve how customers discover and enjoy food.

Role Description This is a part-time remote role for a Call Center Specialist. The Call Center Specialist will handle inbound and outbound customer inquiries via phone, chat, and email, providing clear information about Colada's services and resolving issues promptly. Daily tasks include responding to questions about orders, guiding customers through the platform, documenting interactions in the system, and escalating complex concerns when needed. The role also involves collaborating with other team members to improve processes, following scripts and guidelines, and meeting performance targets for quality and responsiveness. The specialist is expected to maintain a professional, empathetic tone and represent Colada's commitment to a positive customer experience.

Qualifications

• Strong Customer Support and Customer Service skills, with a focus on empathy, problem-solving, and issue resolution.
• Excellent Communication skills, including clear verbal and written interactions with diverse customers.
• Experience working in Contact Centers or similar environments, with familiarity in handling multiple channels (phone, chat, email).
• Solid Computer Literacy, including the ability to navigate CRM tools, ticketing systems, and common office software.
• Reliable internet connection and a quiet, professional remote work environment.
• Ability to manage time effectively, handle multiple inquiries, and meet established performance metrics.
• High school diploma or equivalent; additional training in customer service or call center operations is an advantage.