Call Center Team Leader (Experience from 4 to 6 years)

Role Description

This is a full-time, on-site role located in New Cairo for a Call Center Manager. The role involves overseeing the efficient operations of the call center, ensuring consistent delivery of high-quality customer service, managing and developing a team, and implementing strategies to improve customer satisfaction. Responsibilities include monitoring daily operations, analyzing performance metrics, addressing escalated customer concerns, and collaborating with other departments to enhance service quality and workflow efficiency.

Qualifications

• Strong Customer Satisfaction and Contact Center Management skills
• Proficiency in Analytical Skills to assess performance, identify trends, and implement improvements
• Effective Team Management abilities to lead and develop a team in a fast-paced environment
• Excellent Communication skills to interact effectively with team members, customers, and other stakeholders
• Strong problem-solving skills and ability to handle high-pressure situations
• Previous experience in a leadership role within a call center is preferred
• Bachelor's degree in Business Administration, Management, or a related field is advantageous