Job Description
We're looking for an experienced Call Center / Tele-Sales Supervisor to join our team.
Location: Nasr City
Job Responsibilities:
* Manage and supervise the Customer Service / Tele-Sales team.
* Monitor daily performance and ensure high-quality customer service.
* Set sales plans and strategies to achieve monthly targets.
* Track KPIs, analyze reports, and provide regular feedback.
* Train, motivate, and support the team to maximize productivity.
* Handle escalated customer cases and ensure customer satisfaction.
Requirements
* 2–4 years of experience as a Call Center Supervisor, Tele-Sales Supervisor, or Customer Service Team Leader.
* Previous experience in *medical clinics or aesthetic clinics is a must.*
* Strong leadership and team management skills.
* Ability to coach, train, and develop the team to improve performance.
* Proven ability to achieve sales targets and KPIs.
* Experience in creating action plans, monitoring performance, and analyzing team results.
* Excellent communication, problem-solving, and reporting skills.
* Good command of Microsoft Office.
Benefits
Benefits for All Roles:
- Friday & Saturday off - Fixed
- Competitive salary
- Working hours: 9:00 AM – 5:00 PM
- Social insurance
- Continuous training & professional development programs
If you're interested, send your CV to [Confidential Information]
Or WhatsApp 01010710581
with the subject Operations Specialist.
