Call Centre Agent – Arabic Speakers - 6 Months Contract

• Client Industry – Retail
• Job Title – Call Centre Agent – Arabic Speakers
• Type of Hire – Outsourced
• Duration – 6 months
• Work Location – Dubai
• Mandatory – 2-3 years of Call Centre experience in retail, e-commerce, or luxury customer service environments.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, live chat, and social media platforms.
• Resolve customer queries, complaints, and issues promptly and professionally.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Record and update customer interactions in CRM systems accurately.
• Follow up on customer requests to ensure timely resolution.
• Meet and exceed individual and team performance targets (KPIs, SLAs, CSAT).
• Collaborate with internal teams (logistics, stores, e-commerce) to resolve customer concerns.