Call Centre Agent/Customer Service Representative (Arabic Speakers)

Job description:

• Assist customers with inquiries, complaints, and requests through chat, calls and walk-in.
• Handle inbound and/or outbound calls in a professional and courteous manner.
• Ensure high-quality service delivery while meeting defined performance metrics.
• Troubleshoot basic technical issues related to the application.
• Previous customer service or call center experience is a must.