We are looking for a proactive and detail-oriented Camps Coordinator to join the team at ESM and take the lead in managing the daily operations, communication, and administration of our camp programmes. Youll play a key role in ensuring seamless customer service, smooth coordination with internal departments, and high-quality delivery of our seasonal camps.
This role is perfect for someone who thrives in fast-paced environments, is solutions-focused, and enjoys engaging with both clients and internal stakeholders. If youre organised, efficient, and passionate about operational excellence, we want to hear from you.
Key Objectives
- Handle all camps enquiries via emails, phone, website, and respond in a timely manner
- Maintain clear communication with Relationship Managers and other relevant stakeholders
- Resolve customer issues, manage complaints, and gather feedback
- Manage and direct inbound calls and emails during non-camp periods
- Respond promptly to messages via Trengo during pre, during, and post camp operations
- Liaise with Finance for camps-related matters including payroll processing
- Ensure compliance and documentation for all camp staff including external coaches
- Manage refund procedures and liaise with internal and external stakeholders
- Ensure customer details are up to date on relevant IT systems
- Maintain accurate filing systems for camp venues and allocated staff
- Oversee procurement tasks including raising POs in line with company procedures
- Ensure website information is accurate and up to date
- Coordinate with Marketing for timely communication and execution of camp promotions
- Ensure adherence to company policies and values
- Support the wider team with additional duties as assigned
Set of Required Skills, Knowledge and Behaviours
Desired Qualifications
- Degree in Management, Administration, or related field
Desired Experience
- 12 years in customer service, administration, or events coordination
Job-Specific Knowledge & Skills
- Excellent verbal and written communication
- Strong organisational and time management skills
- Ability to handle pressure and prioritise tasks
- Customer service focus
- Administrative and IT skills
- Proactive and solution-oriented mindset
- Strong attention to detail
What We Offer
- A monthly salary ranging from AED 6,000 to AED 7,000 inclusive of all allowances
- Annual flight allowance
- Private medical insurance
- End of service benefit
- Access to lifestyle discounts
How to Apply
If you are ready for this exciting challenge, please email [Confidential Information], quoting referenceEC-Jul25. Please include your covering letter, your CV, and any relevant supporting documents or certifications.
