Case Management Coordinator ( Medical Center - Al Khobar )

Duties and Responsibilities:

-Provide personalized coordinated care, andsupport for patients and families.

-Serve as the advocate, liaison, and resource for patients/ family.

-Assess patient's health and social needs.

-Orient and educate patient/family to the current condition.

-Develop a care plan and set goals for best practices involving patient/family.

-Monitor patient progress in a timely manner, and facilitate changes asneeded.

-Enough time is given to address all patient/family needs and answer allconcerns.

-Increase patients ability for self-management and shared decision making.

-Collaborate with other health care providers and specialists to set up patient appointments and treatment plans.

-Involve patients, families, and caregivers by providing them with education and resources for offering optimal support to promote recovery.

-Conduct educational need assessment for patient/family by assessing learning needs, literacy level, readiness, and ability to learn, and choose best learning suitable, appropriate method.

-Provide education to patient / family in an easy understandable language.

-Provide patient/family with educational material that meet their learning skills.

-Create and promote adherence to a care plan, developed in coordination with the patient, patient family and primary care provider.

-Assess, arrange, and educate whom will provide care after discharge to maintain continuity of care and maintaining data.

-Maintain patient data base and enter new patient information as needed.

-Responsible for the appointments of visiting doctors.

-Ensure the follow up appointments are attended by patients.

-Collaborate and educate patients about external community resources as needed.

-Educate patient how and when to access emergency services when needed.

-Attend promptly to telephone calls via official mobile or department phones.

-Reduce room utilization, emergency visits and hospital readmissions.

-Facilitate the visit of Walk-in patients.

-Treat people with dignity, compassion, and respect and follow patient and family rights and responsibilities.

-Adhere to ASH policies

QUALIFICATIONS:

-Diploma degree from medical or nursing school or any equivalent.

-Arabic is essential, English is an assist.

-BLS certified

PROFESSIONAL EXPERIENCE:

-At least 2 years of healthcare experience in a hospital.

-Ability to work independently and facilitate teamwork within the department and with others in the hospital.

SPECIALIZED SKILLS :

-Excellent verbal and written communication skills.

-Excellent computer skills with desire to increase efficiency by using all available technology.

-Ability to coordinate, track and effectively communicate with clinical and non-clinical staff.