SUMMARY
The incumbent in this role will contact clients and collect outstanding payments. He/she will strike a balance between maintaining trustful relationships and ensuring timely payments.
JOB RESPONSIBILITIES
- Adhere to all safety and compliance rules of the company
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
REQUIRED QUALIFICATIONS
Education/Experience:
- BSc/BA in business administration or relative field
- Proven experience as cash collector
Knowledge/skills:
- Familiarity with laws related to debt collection
- Knowledge of relevant legal requirements
Computer skills:
- Working knowledge of MS Office and database
Competencies:
- Excellent communication and people skills
- Apt in negotiating and persuading
- Patience and ability to manage stress
