Cashier

Job Purpose

The Cashier is responsible for handling customer payments, issuing receipts, maintaining accurate transaction records, and ensuring that all cash and electronic transactions are processed accurately and efficiently. The role contributes to providing excellent customer service while maintaining compliance with company financial procedures and controls.

Key Responsibilities

Cash Handling & Transactions

• Receive and process cash, credit card, debit card, bank transfer, and other approved payments.
• Issue receipts, invoices, and payment confirmations to customers.
• Ensure all transactions are accurately recorded in the system.
• Verify payment details and supporting documentation before processing transactions.
• Handle customer refunds and adjustments in accordance with company policies.

Daily Reconciliation

• Reconcile cash collections and electronic payments at the end of each shift/day.
• Prepare daily cash reports and submit them to the Finance Department.
• Ensure the cash drawer is balanced and discrepancies are reported immediately.
• Maintain accurate records of all financial transactions.

Customer Service

• Provide professional and courteous service to customers.
• Respond to customer inquiries regarding payments, invoices, and receipts.
• Assist customers in resolving payment-related issues.

Compliance & Controls

• Adhere to company financial policies, procedures, and internal controls.
• Maintain confidentiality of financial and customer information.
• Ensure compliance with company policies and applicable regulations.
• Support internal and external audit requirements when needed.

Administrative Support

• Maintain organized records of receipts, invoices, and payment documents.
• Assist the Finance Department with routine administrative tasks.
• Support branch operations in relation to payment processing and reporting.

Qualifications

Education

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.

Experience

• 1–3 years of experience as a Cashier, Accounts Assistant, Customer Service Representative, or a similar role.
• Experience in automotive, retail, vehicle rental, or service industries is an advantage.

Skills & Competencies

• Strong numerical and cash-handling skills.
• Good knowledge of basic accounting principles.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with ERP, POS, or financial systems is preferred.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple transactions.
• High level of integrity and professionalism.
• Ability to maintain confidentiality of financial information.
• Fluency in Arabic and basic English communication skills.

Key Performance Indicators (KPIs)

• Accuracy of transaction processing.
• Cash reconciliation accuracy.
• Timely submission of daily reports.
• Customer satisfaction.
• Compliance with financial procedures and controls.
• Reduction of cash discrepancies and errors.