Job Overview
The Cashier is responsible for efficiently processing customer payments and transactions while providing a high level of customer service. This job is responsible for handling various types of payments, issuing receipts, and maintaining accurate cash records. The Cashier serves as a key customer-facing role within the dealership, ensuring smooth financial transactions and addressing any customer inquiries or concerns with professionalism.
Key Responsibilities
- Handle all customer payments, including cash, checks, credit/debit cards, and electronic transfers, ensuring accurate and timely processing.
- Process sales and service transactions using the dealership's management software in accordance with group procedures.
- Issue receipts, refunds, credits, or change to customers with accuracy.
- Greet customers warmly, ensuring they feel welcome and assisted throughout their visit.
- Address customer inquiries about dealership services, promotions, and financial transactions.
- Resolve any customer complaints promptly or escalate unresolved issues to the appropriate department for resolution.
- Ensure customers are provided with an exceptional experience and always maintain a customer centric attitude.
- Count cash drawers at the start and end of each shift, ensuring all funds are accurately accounted for.
- Balance cash, check, and credit card transactions at the end of each shift and ensure any discrepancies are reported and resolved.
- Prepare and make daily bank deposits when required, ensuring accurate reporting of all funds handled.
- Maintain accurate records of all financial transactions, ensuring they are properly documented for auditing purposes.
- Assist in preparing daily, weekly, and monthly financial summaries and reports as needed by the finance team.
- Ensure compliance with all cash handling policies, procedures, and dealership guidelines to protect the company's financial integrity.
- Assist with clerical tasks such as filing, data entry, and maintaining accurate financial records.
- Support other departments within the dealership, such as sales, service, and parts, by providing financial or transactional assistance when needed.
- Follow all dealership policies and procedures regarding cash handling, customer interactions, and transaction recording.
- Ensure the security of cash, credit card information, and personal customer data always.
- Report any suspicious activities, discrepancies, or security concerns to the Chief Cashier or supervisor.
- Participate in training sessions, team meetings, and workshops to stay updated on dealership policies, financial procedures, and customer service best practices.
- Identify opportunities for process improvement and recommend enhancements to increase efficiency and customer satisfaction.
- Uphold company values throughout business practices and utilise sound judgment in decision making.
- Any other additional duties as may be required by management based on needs of the business.
Minimum required experience
- A minimum of 1-3 years of experience in cashiering or a related role is required.
- High school diploma or equivalent is required.
Skills/Attributes Required
- Basic math skills and the ability to handle financial transactions accurately and efficiently.
- Proficiency in using point-of-sale (POS) systems and basic computer skills, including familiarity with financial management software.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.
- Analysis & Reasoning
- Attention to Detail
- Problem Solving
- Judgement
- Rule Orientation
- Ethical Behavior
- Attention to detail, with the ability to multitask and manage a fast-paced work
- environment.
- Reliability, integrity, and a strong work ethic.
- Ability to handle confidential customer and financial information with discretion.
