Chain Store Operations Managr / Restaurant Franchise Director

We're Hiring: Chain Store Operations Manager / Restaurant Franchise Director

Location: United Arab Emirates (Remote)

Employment Type: Part-Time

Experience Level: Mid-Level to Senior

Work Arrangement: Fully Remote

We are a globally focused organization operating across retail, food service, hospitality, and consumer-facing businesses. Our approach combines operational excellence, customer experience, commercial performance, and disciplined franchise management to support sustainable growth. We value accountability, collaboration, innovation, service quality, and continuous improvement.

We are seeking a Chain Store Operations Manager / Restaurant Franchise Director to oversee multi-location operations, franchise performance, customer experience, and business growth. This role is ideal for an experienced operations professional who understands the demands of fast-paced retail or restaurant environments and can translate strategic objectives into consistent, measurable results.

You will work with franchise partners, operational teams, suppliers, and commercial stakeholders to strengthen performance, maintain brand standards, and support scalable expansion.

• Develop and execute multi-unit operations strategies aligned with business and growth objectives.
• Monitor sales, profitability, customer satisfaction, labor productivity, inventory, and other operational KPIs.
• Ensure consistent brand, service, food quality, safety, and operational standards across locations.
• Manage relationships with franchise partners and provide operational guidance, performance reviews, and improvement plans.
• Identify underperforming locations and implement practical actions to improve revenue, efficiency, customer experience, and profitability.
• Support new store openings, relocations, renovations, franchise onboarding, and market expansion initiatives.
• Review staffing levels, workforce productivity, training needs, and operational resource planning.
• Monitor inventory, purchasing, waste, supplier performance, and cost-control opportunities.
• Collaborate with finance teams on budgets, forecasts, margins, expenses, and financial performance.
• Work with marketing and commercial teams on promotions, local campaigns, customer engagement, and sales initiatives.
• Analyze customer feedback, market trends, and competitor activity to identify business opportunities.
• Maintain compliance with food safety, health, security, regulatory, and company requirements.
• Develop operational reports, dashboards, performance reviews, and management recommendations.
• Establish scalable processes and best practices that support consistent performance across multiple locations.

• 3+ years of professional experience in chain-store operations, restaurant management, retail, hospitality, franchise operations, or a related field.
• Bachelor's degree or equivalent qualification preferred.
• Strong understanding of multi-unit operations, franchise models, customer experience, and operational KPIs.
• Experience with sales performance, budgeting, cost control, labor productivity, inventory, and profitability.
• Ability to manage franchise relationships and coordinate multiple operational stakeholders.
• Strong leadership, negotiation, analytical, decision-making, and problem-solving skills.
• Experience supporting store openings, operational improvements, or business expansion initiatives.
• Commercially minded with a strong focus on customer satisfaction and operational consistency.
• Professional certifications are not required unless specifically requested.
• Strong written and spoken English.
• Comfortable working independently in a fully remote environment.

• Fully remote, part-time working arrangement.
• Opportunity to contribute to multi-location retail, restaurant, and franchise operations.
• Exposure to international markets, business expansion, and operational transformation.
• Collaboration with franchise partners and diverse cross-functional teams.
• Access to modern CRM, reporting, operations, and performance-management tools.
• Competitive compensation aligned with experience and responsibilities.
• Opportunities for leadership development and long-term career progression.
• A dynamic environment focused on customer experience, operational excellence, and sustainable business growth.