As a Change Manager / AI Coach at Sulava MEA, you will be on the frontlines of AI adoption, empowering thousands of professionals to harness the power of Microsoft Copilot, AI agents, and generative AI tools. Building on our track record of training 250,000+ individuals on Copilot, you will design and deliver engaging learning experiencesfrom executive workshops to hands-on training sessionsthat build confidence, drive behavior change, and unlock human potential in the age of AI.
This role combines instructional excellence with a passion for technology and commitment to human-centred transformation aligned with our AI for All mission.
Key Responsibilities
Change Management
- Serve as primary escalation point for project issues and strategic decisions
- Build and lead executive steering meetings, bi-weekly sponsor meetings, and quarterly business reviews (QBRs)
- Build and nurture relationships with customer sponsors, decision-makers, and Microsoft partners
- Present business value and ROI to C-suite audiences
- Provide 1:1 and small-group coaching to help individuals apply AI in their daily workflows
- Act as an AI advocate within client organizations, addressing resistance and building excitement around our Think. Prompt. Repeat. approach
- Support champions and Centre of Excellence (CoE) members to become peer trainers and AI ambassadors
- Deliver executive AI Leaders sessions to shape vision, strategy, and organizational readiness
Learning Design & Delivery
- Develop and deliver tailored AI training programs using Sulava MEA's proven methodologies for diverse audiences: end-users, power users, champions, and executives
- Facilitate instructor-led sessions (virtual and in-person) covering M365 Copilot basics, advanced prompting, role-specific use cases, and agentic AI fundamentals
- Design scenario-based learning flows within the AI Centre of Excellence framework, gamified challenges, and interactive workshops
- Create compelling content: training decks, quick reference guides, video tutorials, and self-learning materials aligned with Microsoft Learn
Event Facilitation
- Co-facilitate AI for All kickoff eventshigh-energy, all-hands launch experiences that build excitement and commitment
- Deliver localized training for Saudi Arabia's unique cultural and business context
- Represent Sulava MEA at conferences, webinars, and community events
Content Personalization & Quality
- Customize all training materials to client industry, business functions, and cultural context (both English and Arabic where needed)
- Ensure content is relevant, practical, and aligned with real business challenges facing Saudi organizations
- Validate and improve AI-generated training content with human expertise and creativity
Measurement & Continuous Improvement
- Track learner progress, certification completion, and skill development using Microsoft adoption metrics
- Gather feedback and iterate on training approaches to maximize impact
- Contribute to Sulava MEA's ever-evolving library of best practices, use cases, and training IP
Required Qualifications
Education & Certications
- Bachelor's degree (or higher) in Education, Instructional Design, Computer Science, Business, or related field
- Teaching or training certifications (e.g., Microsoft Certified Trainer MCT, ATD, CPTD, Train-the-Trainer) highly desirable
Experience
- 4+ years in corporate training, learning & development, or technology enablement
- Proven experience delivering AI, Microsoft 365, or digital transformation training
- Background in change management or adoption programmes preferred
- Experience training in the MEA region is a strong advantage
Technical Competencies
- Strong hands-on proficiency with Microsoft 365 Copilot, Copilot Studio, Power Platform, and Teams
- Understanding of generative AI, prompting techniques, and agentic AI concepts
- Familiarity with digital learning tools
- Ability to learn and adopt new AI technologies rapidly
Soft Skills
- Exceptional presentation, facilitation, and storytelling abilities
- Empathy and patience with diverse learner profiles, from beginners to advanced users
- Creativity in designing engaging, human-centred learning experiences
- Cultural sensitivity and adaptability for MEA region audiences
- Energetic, enthusiastic, and able to inspire audiences of 101,000+ people
Language Requirements
- Fluent English (written and spoken) is mandatory
- Arabic proficiency is a strong advantage for delivering localized training and engaging Arabic speaking audiences
- Accent-neutral or regionally appropriate English presentation skills preferred
What Success Looks Like
Within your first 12 months, you will:
- Successfully train and certify thousands of professionals across multiple client engagements
- Co-deliver 5+ AI for All kickoff events for major Saudi customers
- Build a reputation as a trusted AI enablement expert in the Saudi market
- Contribute to Sulava MEA's training intellectual property and become a recognized Smoothie role model
- Work closely with Microsoft
