Job Locations: Riyadh/Tabuk/Abha
Numbers needed: 4
Role Description
The Change Management Lead for Tele-Health services plays a critical role in the successful adoption and long-term sustainability of virtual critical care across hospitals in Saudi Arabia. You will lead the change management strategy and execution for deploying Tele-ICU solutions across Intensive Care Units (ICU, PICU, and NICU) within a multi-site hospital group or Ministry of Health program.
This role will ensure alignment with Vision 2030's healthcare transformation goals, while managing cultural, clinical, and operational change across all stakeholder levelsfrom bedside clinicians to executive leadership.
Key Responsibilities:
1. Change Strategy & Execution
- Design and execute a structured change management approach for Tele-ICU implementation.
- Develop change plans aligned with project milestones: readiness, go-live, and post-go-live phases.
- Build adoption roadmaps that consider hospital types (public vs. private), clinical specialties, and digital maturity.
2. Stakeholder Engagement & Communication
- Identify key clinical and administrative stakeholders (CMOs, ICU heads, IT, Nursing, Quality).
- Create and lead targeted communication campaigns to explain the value and purpose of Tele-ICU.
- Conduct executive briefings, townhalls, and bedside engagement sessions.
3. Training, Support & Clinical Enablement
- Collaborate with clinical trainers to develop Tele-ICU-specific onboarding pathways for physicians, nurses, and respiratory therapists.
- Lead super-user programs and bedside coaching pre- and post-go-live.
- Develop feedback loops to continuously improve user experience and system adoption.
4. Resistance & Change Risk Management
- Assess readiness across different hospital departments and anticipate points of resistance.
- Actively mitigate resistance through data, evidence-based narratives, and peer influence models.
- Escalate key change blockers and propose alternatives with clinical and operational leads.
5. Continuous Improvement & Impact Tracking
- Define and track adoption KPIs (e.g., physician log-ins, consult completion rates, satisfaction surveys).
- Translate system data into insights to showcase ROI and care impact.
- Document lessons learned to inform future Telehealth rollouts.
Qualifications & Experience:
- Bachelor's degree in Healthcare Administration, Nursing, Clinical Informatics, or related field (Master's preferred).
- 5+ years of experience in healthcare change management, clinical transformation, or digital health deployment.
- Proven experience supporting hospital digitization in Saudi Arabia (MOH, GHC, or private sectors).
- Familiarity with critical care workflows and multidisciplinary ICU teams.
- Certification in Change Management (e.g., PROSCI, CCMP) highly desirable.
Key Skills & Competencies:
- Strong interpersonal skills with the ability to engage clinical and non-clinical stakeholders.
- Deep understanding of ICU operations, clinical governance, and digital health trends.
- Culturally sensitive communicator with ability to build trust at bedside and boardroom alike.
- Bilingual: Fluent Arabic and English (mandatory).
