Channel Manager

Job Title

Channel Manager

Job Scope

The Channel Manager is accountable for developing the sales strategy while driving the recruitment of partners, overseeing account profiles and planning a growing market share through set targets. S/He monitors competitors activities, deals with resellers and coordinates with the marketing team on channel activities and programs.

Main Duties and Responsibilities

Technical and Operations

• Define and implement the channel strategy and roadmap of the assigned service/product's line in alignment with the management
• Lead the partners relations in alignment with the company's management and strategy
• Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory
• Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
• Specify market requirements for current and future services/products by conducting market research supported by on-going visits to existing and potential customersv
• Execute and supervise the entire sales cycle from quotation to collection
• Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly
• Generate sales for the entire service/product line in terms of long-term revenue and profitability
• Secure the highest level of engagement and support to channel partners and respond to issues and/or queries in order to efficiently meet customers needs
• Develop and deliver accurate sales forecasts and market development reports in line with business objectives
• Promote the service(s)/product(s) and the company within the region
• Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
• Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization

Position Requirements

Education

Bachelor's degree in Information Technology or Computer Engineering.

Experience

5–8 years of experience in Channel Sales or Channel Management, with a strong track record of managing channel partners in Egypt.

Previous experience with IBM products, solutions, or the IBM partner ecosystem is highly preferred.

Proven experience in partner relationship management, business development, sales negotiations, and commercial account management.

Ability to build, manage, and grow strategic partner relationships through regular partner engagement and on-site visits.

Strong knowledge of enterprise infrastructure solutions, including servers, AI, cybersecurity, and related technologies..

Excellent communication, negotiation, and stakeholder management skills.

Results-driven with the ability to achieve sales targets and drive partner performance.