About us:
At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence.
We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.
Here, you'll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition.
We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognizedbecause winning isn't just our goal; it's our standard.
Responsibilities:
- Receive new dispute from ENBD CRM, 3rd party banks Emails, FSTP, EI CRM , for assigned portfolio / VISA /Master/Diners/UAE switch.
- Record & Update new copy requests & Chargebacks in the Chargeback Excel File and action cases within 1 business day, ensure to check chargeback cases in case of any rejects by next day.
- For All fraudulent transaction ensure checking and updating fraud reporting, exception filing and confirming blocking of the card before initiating the case.
- Processing Visa / MasterCard / Diners Copy Requests, Chargebacks & re-reject entries as per the nature of the disputes following schemes Rules and regulation.
- Uploading of supporting documents through Visa Online (VROL) & MasterCom.
- Ensure to check & download the fulfillments from Visa Online & MasterCom, Diners & Onus MIS within 10 working days and update the file.
- Ensure to update the Re-presentment within 5 calendar days from the processing date, valid re-presentment cases to share with the client for closure of the case.
- All ONUS won cases to be updated on ONUS DR sheet immediately without any failure.
- Preparing customer letters within 2 working days.
- Processing of Manual batches minimum of 64 TC, PC Finacle & WebForm batches & send to Tanfeeth for posting.
- Updating ENBD & EI CRM & 3Party client Cycle by Cycle.
- Updating client bank inquires and status of the dispute cases immediately same date.
- Sending weekly log to the client bank every Thursday before end of the day (if Thursday falls on a UAE public holiday, the log to be send on Wednesday).
- Ensure to provide support for chargeback / reconciliation team.
Qualifications:
- Bachelor's degree from a recognized university
- 3 years of chargeback experience in international payment scheme is a must whether in issuing or acquiring chargeback.
- Excellent command of English Language (Listening, Speaking, Reading & Writing), or equivalent to Upper-Intermediate level
- Able to take responsibility in analyzing disputes and action according to the Scheme Rules and Regulations.
- Strong analytical and problem solving skills.
- Strong communication skills.
