Chat support B2

RAYA Customer Experience (RAYA CX) has been a leading provider of next-generation business process outsourcing (BPO) and customer experience management since 2001. Collaborating with Fortune 1000 companies across North America, Europe, the Middle East, and Africa, RAYA CX delivers world-class customer service, technical support, and global services. Operating from highly competitive, skilled labor markets, the company leverages advanced technology, strategic innovation, and continuous improvements to exceed client expectations across various industries.

This is a full-time on-site role for a Chatting Opportunity B2 position located in Qesm 2nd 6 October. The primary responsibilities include engaging with customers through chat platforms, responding to inquiries promptly, resolving issues, and providing accurate and effective solutions. The role requires a commitment to delivering exceptional customer experiences, maintaining a professional demeanor, and collaborating with team members to meet performance goals.

• Strong written communication and interpersonal skills
• Proficiency in utilizing chat-based communication tools
• Ability to handle customer inquiries and problem-solve effectively
• Customer service skills and experience in a similar role
• Ability to manage multiple tasks with attention to detail and time management skills
• Flexibility to work on-site and as per organizational schedules
• Fluency in English; proficiency in other languages is a plus
• Previous experience in the customer service, BPO, or communication fields is an advantage