Company Description MICO WORLD is an Internet company specializing in social entertainment, offering applications such as MICO, YoHo, TopTop, and SUGO. The company operates in key markets including the Middle East, Southeast Asia, North America, Japan, and Korea. Its products reach users in more than 150 countries and regions, with over 200 million registered users worldwide. MICO WORLD focuses on creating engaging, interactive social experiences and continuously expands its global footprint. Team members join a fast-growing, international environment with opportunities to support diverse user communities.
Role Description This is a full-time, on-site Chat Support English Speaker role based in Cairo, Egypt. The team member will respond to user inquiries via in-app chat, email, and other messaging channels, providing accurate and timely information in English. Daily tasks include troubleshooting common issues, guiding users through app features, escalating technical or policy-related problems to appropriate teams, and updating users on resolutions. The role also involves documenting interactions, identifying recurring issues, and sharing feedback with product and operations teams to improve user experience. Collaboration with colleagues and adherence to internal guidelines and quality standards are essential.
Qualifications
- Strong English communication skills, including clear written and verbal interaction with users.
- Customer service and support skills, such as active listening, empathy, and problem-solving.
- Ability to work with chat and ticketing tools, and to follow structured workflows and guidelines.
- Comfort with mobile and web applications, and ability to learn new product features quickly.
- Attention to detail, reliability in following procedures, and consistent documentation of cases.
- Ability to work in shifts, including evenings, weekends, or holidays, as needed by operations.
- Collaborative mindset, openness to feedback, and willingness to support a diverse global user base.
- Previous experience in customer support, call centers, or online community moderation is an advantage.
- High school diploma or equivalent required; further education in communications, IT, or related fields is a plus.
