Role Overview
We are currently seeking an experienced Business Manager - Cheese & Deli for a leading group based in Dubai, UAE. This role will lead the end-to-end management of the Cheese & Deli business across all outlets, driving sales growth, category performance, and operational excellence while delivering a consistently high-quality customer experience.
Key Responsibilities
- Develop and implement a strategic business plan defining growth objectives, market positioning, and commercial targets for the Cheese & Deli category.
- Manage the end-to-end Cheese & Deli business across multiple outlets, ensuring consistent execution and performance.
- Own SKU management across stores, ensuring optimal availability, visibility, and variety aligned with customer demand and space productivity.
- Develop and execute merchandising strategies to enhance product presentation, customer engagement, and sales conversion.
- Curate and manage a diverse range of cheese and deli products, including selection, sourcing, quality control, and lifecycle management.
- Monitor and manage inventory levels to minimize waste and spoilage while maintaining a compelling and balanced assortment.
- Establish and maintain strong relationships with suppliers, farmers, and producers to ensure reliable sourcing and high-quality products.
- Lead vendor negotiations covering pricing, commercial terms, and supply agreements.
- Drive sales performance through pricing strategies, promotions, forecasting, and margin optimization.
- Analyze sales data, trends, and key performance metrics to identify growth opportunities and areas for improvement.
- Recruit, train, and manage Cheese & Deli teams, including area team leaders, specialists, and store-level staff.
- Set performance objectives, provide coaching, and build a high-performing, customer-focused team culture.
- Oversee budgets, cost controls, and revenue targets to ensure financial sustainability and profitability.
- Ensure strict adherence to food safety, hygiene, and regulatory standards across all outlets.
- Lead menu development for deli offerings, including sandwiches, platters, and charcuterie boards.
- Apply strong wine and food pairing knowledge to enhance customer experience and upselling opportunities.
- Plan and execute events, tastings, and community activations to build brand awareness and customer loyalty.
- Engage with local communities and support initiatives that strengthen the group's presence and reputation.
- Implement and leverage technology solutions such as POS systems, inventory tools, and reporting dashboards.
- Develop contingency plans and manage operational risks, including product recalls or supply disruptions.
Supervisory Responsibilities
- Direct responsibility for Cheese & Deli teams, including area team leaders and category specialists.
Knowledge, Skills & Experience
- Minimum 8–15 years of experience in the cheese, deli, specialty food, or related food retail/FMCG business.
- Strong understanding of cheese categories, deli operations, and multi-outlet retail environments.
- Proven experience in driving sales growth, margin optimization, and operational efficiency.
- Strong leadership, commercial, and stakeholder management skills.
- Solid knowledge of food safety standards, quality assurance, and regulatory compliance.
