Chief Operating Officer (COO) Medical Centers | Saudi Arabia
We are a fast-growing healthcare group operating premium multi-specialty medical centers in RIYADH , with a strong focus on dental,cosmetic and plastic services .We are seeking a high-impact Chief Operating Officer (COO) to lead network operations, scale our services, and deliver world-class patient outcomes and experience.
Key Responsibilities:
Network Operations & Performance
- Lead daily operations across all branches, ensuring consistency of clinical pathways, service standards, and patient flow.
- Own overall center performance: revenue, cost, efficiency, capacity utilization, and productivity.
- Establish and monitor operational KPIs (clinical, financial, service, HR), and run weekly/monthly performance reviews.
- Implement Lean/continuous improvement to reduce waiting time, cancellations, rework, and operational waste.
- Doctor's Acquisition and performance .
Clinical Operations Support & Quality
- Partner with Medical Director(s) to drive high-quality care, standardized protocols, and multidisciplinary coordination (especially bariatric/endoscopy pathways).
- Ensure compliance with Saudi health regulations and accreditation standards (CBAHI, MOC, SFDA where applicable).
- Oversee infection control readiness, risk management, incident reporting, and corrective action systems.
- Maintain audit preparedness and lead external inspection readiness across branches.
Patient Experience & Service Excellence
- Own the full patient journey from lead to post-procedure follow-up, ensuring premium service.
- Develop experience standards, call center/CRM workflows, complaint resolution processes, NPS targets, and loyalty programs.
- Train frontline teams on service culture and communication.
Growth, Expansion & New Services
- Translate strategy into executable operational plans for expansion, new branches, and new clinical services.
- Lead project execution for openings, relocations, renovations, and integration of acquired centers.
- Evaluate demand, capacity, and specialty mix; deliver business cases and rollout plans.
Revenue Cycle, Cash, and Cost Control
- Own revenue cycle performance: pricing discipline, insurance contracting, approvals, claims, denials management, collections, and cash acceleration.
- Improve throughput and profitability per clinic/service line.
- Build cost optimization programs without compromising quality.
People Leadership & Culture
- Lead recruitment planning with HR, ensuring right staffing models per specialty and branch.
- Set structure, roles, accountability, incentive schemes, and performance management for all operational teams.
- Build a culture of ownership, urgency, collaboration, and patient-first mindset.
Supply Chain, Facilities & IT/EMR
- Oversee procurement, inventory, vendor management, biomedical maintenance, and consumables availability.
- Ensure facilities safety, equipment uptime, and clinical room readiness.
- Lead operational digitization, EMR optimization, CRM adoption, dashboards, and automation.
Governance & Reporting
- Prepare monthly board-level operational reports and executive dashboards.
- Manage operational risks; propose mitigation and policy updates.
- Drive cross-functional alignment with Medical, Finance, Marketing, Legal, and Strategy.
Qualifications & Experience
- Bachelor's degree required; Master's preferred (MBA, MHA, MPH, or equivalent).
- 10+ years healthcare operations experience, with 5+ years in a senior multi-site leadership role.
- Proven track record in running profitable medical centers/hospital networks.
- Deep knowledge of Saudi healthcare environment, insurance/payor systems, and regulatory frameworks (CBAHI, NPHIES, MOC licensing).
- Strong financial/operational acumen; comfortable owning P&L and cost efficiency.
- Fluent Arabic and English preferred.
