Chief Operating Officer

PURPOSE

Support the CEO in strategic leadership and oversee day-to-day operations, ensuring alignment between corporate strategy and operational execution across all business units. Drive contract performance, profitable growth, and disciplined governance across multi- site FM operations.

KEY RESPONSIBILITIES

•      Deputize for the CEO in all matters when required

•      Own operational P&L by contract/region; ensure margin delivery and cost control.

•      Ensure Contracts/KPI compliance, service quality, and client satisfaction across all sites.

•      Drive corrective actions for underperforming contracts (cost reset, scope clarification, productivity improvement).

•      Lead mobilization for new contracts: staffing, onboarding, materials, permits, site readiness, handover documentation.

•      Ensure CAFM setup (asset register, PPM plans, work orders, reporting).

•      Deliver mobilizations on time, within budget, with clear governance.

•      Build standardized FM operating model: SOPs, audits, toolbox talks, quality checks, escalation paths.

•      Improve productivity for manpower planning, roster optimization, multi-skilling, subcontractor controls.

•      Implement best practices in preventive maintenance and reliability (hard FM), and quality checks (soft FM).

•      Own HSE strategy to reduce incidents, ensure training, enforce permit-to-work and safe systems.

•      Ensure compliance with client HSE standards and KSA requirements.

•      Lead incident investigations and closure of corrective actions.

•      Manage procurement strategy and vendor performance (contracts, lead times, pricing, quality).

•      Optimize spare parts planning, tools/equipment utilization, and subcontractor costs.

•      Lead cost-reduction initiatives without service degradation.

•      Lead operational client governance (monthly service reviews, KPI dashboards, issue resolution).

•      Maintain strong relationships with client FM teams and consultants; manage escalations quickly.

•      Ensure accurate and timely reporting (operational + commercial variations/claims documentation).

•      Ensure training, competency, compliance, discipline, performance management, and retention.

•      Lead strategic initiatives and business execution projects

•      Coordinate between departments to ensure aligned execution

•      Build and maintain relationships with key clients, government entities, and stakeholders

•      Chair operational review meetings and drive accountability

•      Define the annual budget and operating plan.

•      Own pipeline management, bid/no-bid decisions, and key account growth plans.

•      Lead Saudization strategy, leadership development, and succession planning.

•      Ensure compliance with KSA labor, GOSI, Qiwa/Mudad, and client requirements.

•      Chair weekly operational reviews and track cross-functional action closure.

•      Drive performance improvement initiatives across service lines.

KEY PERFORMANCE INDICATORS (KPIS)

•      Contract profitability vs budget (gross margin by contract)

•      SLA/KPI compliance %, PM completion %, work order closure time

•      Mobilization success (on-time/on-budget, zero critical findings)

•      Client satisfaction, renewals, complaint reduction (target: >4.5/5)

•      HSE: LTIFR/TRIR, audit score, closure time

•      Productivity: utilization, overtime control, headcount efficiency

•      Performance and procurement savings with maintained quality

•      Cash collection cycle (DSO)

•      Safety incident rate

•      Bid win rate

REQUIREMENTS

MUST-HAVE:

•      Bachelor's degree in Engineering or Business

•      12+ years experience in FM or related industry

•      8+ years in senior leadership roles

•      Strong operational and strategic planning skills

•      Experience managing multi-site operations

•      Proven leadership of multi-site FM operations and large contract portfolios.

•      Strong commercial and financial acumen (P&L ownership).

NICE-TO-HAVE:

•      MBA or Master's degree

•      CFM or PMP certification