We are recruiting on behalf of a fast-growing, international Payment Service Provider that specialises in supporting high-risk digital sectors such as online entertainment and gaming. The organisation delivers secure, scalable, and innovative payment solutions to merchants across multiple geographies. As part of their next growth phase, they are seeking a Chief Revenue Officer (CRO) to lead the full revenue lifecycle — spanning sales, partnerships, marketing, and customer success.
This is a pivotal C-level role responsible for driving aggressive but sustainable revenue growth, building commercial teams globally, and ensuring alignment with compliance and operational standards in a regulated environment.
Role Summary
The CRO will shape and execute the overall commercial strategy. Responsibilities include acquiring and scaling merchant relationships in high-risk verticals, expanding into new regions, managing commercial partnerships, and ensuring exceptional merchant retention. The role works cross-functionally with other C-level leaders, including operations, finance, technology, and compliance.
Key Responsibilities
Revenue Growth & Strategy
- Develop and execute a diversified revenue growth plan tailored to regulated high-risk sectors.
- Drive expansion into new markets, payment channels, and value-added service offerings.
- Achieve ambitious revenue targets while balancing risk and compliance.
Sales & Partnerships
- Build and lead global teams across sales, business development, and account management.
- Define performance metrics, pipeline tracking, and reporting tools for revenue oversight.
- Structure competitive commercial deals, including pricing models and revenue share agreements.
Merchant & Partner Acquisition
- Attract and retain high-value merchants, affiliates, and platform partners.
- Manage commercial relationships with banks, acquirers, payment networks, and ISOs.
- Lead deal negotiations that drive revenue and optimise margin performance.
Customer Success & Retention
- Design and implement frameworks that maximise customer lifetime value and reduce churn.
- Oversee strategic upsell and cross-sell initiatives across value-added products like fraud prevention, crypto payments, and instant settlements.
Compliance Alignment
- Collaborate with compliance and risk teams to ensure commercial strategies meet regulatory obligations.
- Support underwriting processes and ongoing KYC/KYB reviews.
- Embed responsible selling practices across commercial teams.
Market Positioning
- Partner with marketing to elevate the company's brand within the digital payments ecosystem.
- Represent the business at global industry events and position it as a leading PSP in high-growth verticals.
- Drive thought leadership within the target industries.
Candidate Profile
Essential Experience
- Held a senior revenue leadership role (CRO, VP Sales, etc.) in a PSP, acquirer, or high-risk payments environment.
- Deep knowledge of online entertainment sectors such as iGaming or online betting.
- Proven ability to build and scale global commercial teams (EU, MENA, LatAm, APAC preferred).
- Strong network across operators, acquirers, payment providers, and regulators.
- Experience managing portfolios with high compliance and chargeback sensitivity.
Skills & Competencies
- Strong commercial acumen and understanding of payment economics.
- Strategic thinker with execution focus – data-driven and KPI-oriented.
- Excellent negotiation and stakeholder management skills.
- Ability to identify and scale new revenue streams (e.g., crypto, alternative payments, open banking).
- Resilient and comfortable working in dynamic, high-growth environments.
What's on Offer
- Leadership role within an ambitious, fast-scaling PSP.
- Competitive base salary plus performance-based incentives.
- Autonomy and influence at C-Suite level.
- International exposure with a diverse merchant portfolio.
