ENGIE SOLUTIONS MIDDLE EAST
ENGIE Solutions is part of the ENGIE Group, a global reference in low-carbon energy and services, with more than 96,000 employees.
At ENGIE Solutions, we believe in providing solutions, not just services. We bring to the table integrated, tailor-made, financed, technology-enabled, and data-driven facility management solutions that improve energy and asset performance for cities, communities, industries, and properties.
The company is committed to investing in countries through empowering the local workforce, implementing smart technology solutions and know-how, and delivering financed and guaranteed energy-efficient projects for our customers.
All interested applicants can email their CVs to [Confidential Information] with a subject line of City Environmental Operations Manager mentioning their availability.
Industry: Facilities Management
Job Title: City Environmental Operations Manager
Position Reports to: Project Director
Location: Al Ula, Madinah Province, Saudi Arabia
SUMMARY: Responsible for overseeing and managing the operational performance of service providers, ensuring compliance with contractual obligations, and driving continuous improvement in service delivery. Oversees environmental compliance, waste management and pest control, and sustainability programs.
This role includes establishing performance baselines, managing risk, conducting audits, and ensuring quality and compliance with applicable regulations, codes, and standards. Will also manage stakeholder relationships and provide regular performance reports to support operational excellence.
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
- Chair operations meetings to review performance, address issues, and align objectives.
- Establish operational performance baselines for key metrics and ensure alignment with contractual obligations.
- Develop and implement a performance management process to evaluate and record service provider performance against the scope, output specifications, and service level agreements (SLAs).
- Ensure a robust system of planned and ad hoc audits and inspections of service provider performance.
- Track results against key performance indicators (KPIs) and identify areas for improvement.
- Maintain and develop an operational risk register, ensuring risks are identified, assessed, and mitigated effectively.
- Develop and execute risk mitigation plans to address potential operational challenges.
- Ensure a system of quality and compliance inspections is in place to confirm adherence to applicable regulations, codes, standards, and best practices.
- Develop and deliver monthly service and performance management reports.
- Identify performance trends and proactively develop improvement plans to enhance the overall quality and efficiency of service delivery.
- Manage stakeholder relationships, ensuring effective communication and collaboration.
- Facilitate feedback on service delivery and address concerns promptly.
- Conduct regular reviews of service provider Computer-Aided Facility Management (CAFM) systems to ensure compliance with contract obligations, functionality, and data accuracy.
EDUCATION / CERTIFICATION / KNOWLEDGE:
- Bachelor's degree in a related field or extensive industry experience with demonstrated technical capabilities.
- Knowledge of CAFM/EAM systems and asset management principles.
- Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, Project and Outlook.
EXPERIENCE:
- Requires minimum of 15 years of related experience.
SKILLS/ABILITIES:
- Skilled in negotiation and project management
- Strong organizational skills, interpersonal skills and a positive attitude
- Strong verbal and written communication skills
- Excellent critical thinking skills
- Ability to delegate tasks and supervise others
- Great multi-tasking abilities and attention to detail
- Thorough understanding of Contract Management, Asset Management and Maintenance.
