Job Purpose
To manage end-to-end warranty, service, and logistics claims by ensuring accurate claim processing, service partner and vendor invoice validation, and compliance with contractual and warranty requirements. The role is responsible for validating billing, preparing invoice proposals, resolving discrepancies, and maintaining accurate reporting to support timely recovery, audit readiness, and effective coordination between service teams, partners, and vendors.
Role And Responsibilities
- Analyze warranty data and process warranty claims in line with approved warranty guidelines.
- Work closely with the Service team and technicians to validate warranty repairs and manage claims through to closure.
- Review, edit, and process warranty and service claims efficiently, identifying errors and root causes of rejection.
- Validate service partner invoices and manage service partner claim processing, ensuring accuracy, completeness, and compliance with service agreements.
- Prepare vendor invoice proposals in accordance with approved contracts and service agreements.
- Perform logistics billing validation by reviewing freight, handling, and related charges against contracts, approvals, and supporting documents.
- Review claims and logistics billings submitted by regional partners to ensure accuracy and compliance.
- Compile, review, and validate shipping and logistics documentation required for warranty and logistics-related claims.
- Prepare appeals and justifications for disputed claims and logistics charges, coordinating with vendors and partners for resolution.
- Monitor claim and billing status, action plans, and reserves, applying structured problem-solving to address discrepancies and delays.
- Collect and maintain warranty and logistics data from Insights Reporting for daily tracking and month-end audit reviews.
- Consolidate claims and billing activities and outcomes, supporting timely and accurate resolution.
- Support the department with filing, data entry, and related administrative tasks as required.
Qualifications And Education Requirements
- Associates in Business degree or with equivalent years of experience
- Two (3) years or more Analytical/Reporting experience a plus preferred
- Data entry with speed and accuracy intermediate required.
Skills And Abilities
- Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Good communication skills: effective interaction with vendors and all levels of employees throughout the corporation.
- Self-starter, highly motivated and able to handle multiple tasks, interruptions and changing priorities.
- Ability to comply with all company policies and procedures, proactively protecting confidentiality of Vendor and company information.
- Ability to efficiently organize work and manage time to meet deadlines
