Claims Officer

Candidates should have 2–3 years of relevant claims experience, preferably in Non-Motor and/or Workmen Compensation claims. This role is intended for candidates at an early-to-mid stage of their claims career.

Job Responsibilities:

• Handle and monitor Non-Motor and Workmen Compensation claims from notification through settlement, ensuring timely action and follow-up at each stage.
• Coordinate with insurers, co-insurers, clients and internal teams to obtain required approvals and facilitate timely settlement of claims.
• Review and ensure complete and accurate documentation, including claim-related emails and supporting documents, is uploaded and maintained in IRIS.
• Coordinate the billing of settled claims within 48 hours of settlement approval and ensure timely completion of related documentation.
• Follow up with co-insurers to ensure credit notes are obtained within 10 days and maintain appropriate records.
• Monitor pending claims and outstanding requirements, following up with relevant stakeholders to minimize delays and ensure timely closure.
• Maintain accurate claim records, trackers and MIS, and provide updates on pending approvals, settlements and outstanding documentation as required.
• Respond to routine claim-related queries and escalate complex or delayed matters to the appropriate level for resolution.