We are actively looking for motivated Claims Specialist to join our Services Team.
Core Competencies:
- Claims Processing & Tracking
- Manage and track supplier claims end to end, from submission to final closure.
- Ensure claims are processed in accordance with company policies and supplier guides.
- Follow up on suspended and pending claims and provide required data or documentation to suppliers.
- Data Accuracy & Compliance
- Monitor and track claims data accuracy across systems.
- Identify data discrepancies and non-conformities impacting claim acceptance.
- Ensure timely correction and resubmission of claims when required.
- Reporting & Performance Monitoring
- Prepare and issue weekly and monthly claims performance reports.
- Monitor operational KPIs related to claims processing and recovery.
- Highlight trends, risks, and improvement opportunities to management.
- Supplier & Finance Coordination
- Follow up on claims invoice closure with suppliers and the finance team.
- Ensure approved claims are accurately invoiced, posted, and closed in the system.
- Resolve discrepancies related to claim values, documents, or payments.
- Rejected & Suspended Claims Management
- Conduct weekly analysis of rejected claims to identify root causes.
- Track suspended claims and ensure timely resolution through data completion or clarification.
- Implement preventive measures to reduce future rejections.
- Corrective Action Plans (CAPs)
- Set and follow up on corrective action plans with Technical Centers (TCs) for:
- Data accuracy non-conformities
- Claims processing non-conformities
- Monitor CAP effectiveness and report progress.
Essential Qualifications & Skills:
- University grade and Previous Experienced on CE / IT after sales operations
- Proven experience in service support functions 3Y min
- High Multi-tasking capabilities
- Initiative , Problem solving personnel
- Excellent analytical and presentation skills
- Excellent knowledge of Microsoft office tools.
- Excellent English Spoken / written capabilities
