About Us
IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
Job Description
The role of a Client Experience Agent – Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and switched on personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.
Main Responsibilities
- Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors
- Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level
- Maintaining excellent knowledge of IFZA's products and services to efficiently address any queries or concerns from Professional Partners and Clients
- Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
- Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
- Maintaining confidentiality of client data ensuring no sensitive information is disclosed
- Preparing, coordinating, and tracking both internal and external document shipments
- Maintaining professional image and high standards of grooming
- Building and maintaining effective working relationships whilst promoting the company culture and values
- Performing other job-related duties as assigned by Management
Requirements
- Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage
- Excellent communication and interpersonal skills, knowledge of telephone etiquette
- Customer focus and adaptability to different personality types
- Excellent active listening and problem-solving skills
- Intermediate computer literacy is required e.g., MS Office
Benefits
- International team (over 50 nationalities)
- 24 annual leave days
- Annual flight home
- Life insurance plan
- Medical insurance plan (with the option to upgrade)
- Invitations to participate in various company functions, staff events, and department team building events
- Opportunities to learn, develop and grow with the organization
- Being part of a motivated team and Moving-Forward-Company-Culture
check(event) ; career-website-detail-template-2 => apply(record.id,meta) mousedown=lyte-button => check(event) final-style=background-color:#CDA72C;border-color:#CDA72C;color:white; final-class=lyte-button lyteBackgroundColorBtn lyteSuccess lyte-rendered=>
