Client Experience Ambassador

net2source (n2s)

Sharjah, United Arab Emirates

2-4 Years

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Posted 5 months ago
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Job Description

Join a Global Leader in Workforce Solutions – Net2Source Inc.

Right Talent. Right Time. Right Place. Right Price.

Operating in 32 countries | 5,500+ Employees

www.net2source.com | | [Confidential Information]

Job Title: Client Experience Ambassador

Location: Sharjah

Type: Direct hire

Experience Required: 2–4 years

Education: Bachelor's degree

Industry: Business set up / Freezone

Key Responsibility:

Welcome all clients, visitors, and VIP guests with the highest standards of professionalism and hospitality
Assist clients with queries related to business licenses, renewals, amendments, and company setup.
Guide clients through the portal for applications, submissions, and updates.
Prepare proforma invoices and process client payments accurately.
Maintain a daily Walk-In Tracker for every client interaction and service provided.
Manage the Queue Management System to ensure minimal client wait time and smooth flow of walk-ins.
Provide correct and complete information about company services and procedures.
Ensure all client documents and transactions are handled in compliance with company policies and confidentiality requirements.
Coordinate with internal departments (e.g., Licensing, Finance, Legal, PRO Services) to resolve client issues efficiently.
Handle client escalations professionally; log all escalations in the Escalation App and follow up until resolution.
Perform due diligence in every case to maintain service accuracy and integrity.
Take client feedback post-service and encourage clients to share their experiences through Google Reviews.
Proactively identify opportunities to enhance the client experience and share improvement ideas with management.
Maintain a professional demeanor, positive attitude, and consistent adherence to company standards in communication and presentation.
Handle document receipt, dispatch, and courier coordination to ensure timely delivery and record maintenance.
Use Zoho Desk to assign or escalate client tickets to the appropriate departments within the defined SLA.
Support the department with administrative functions and any other responsibilities assigned by the Manager.
Promote and upsell FZ+ and other value-added services to enhance client satisfaction and business growth opportunities.
Maintain updated knowledge of all company services, packages, policies, and regulatory requirements to ensure accurate information sharing.
Handle sensitive or complex client situations with tact and professionalism, escalating appropriately when required.