Client Growth Visits Facilitator Senior Manager

Role Title: Client Growth Visits Facilitator Senior Manager (CL6)

Role Summary

Leads the design and facilitation of high-impact client engagements, ensuring visits are structured, outcome-driven, and aligned to client priorities. Partners closely with account teams, business leaders, and subject matter experts to shape discussions that advance relationships, opportunities, and strategic decisions.

Key Responsibilities

Visit Strategy & Facilitation

Lead planning and facilitation of executive client workshops and strategic visit experiences

Design agendas, discussion flows, and engagement formats aligned to client objectives

Tailor visit experiences to account priorities, industry context, and stakeholder expectations

Stakeholder Alignment

Partner with account teams, business leadership, and SMEs to curate relevant content and experiences

Ensure alignment across all participants before, during, and after client engagements

Serve as a trusted advisor to teams on workshop and visit strategy

Experience Excellence

Drive consistency and quality across visit planning and facilitation practices

Embed industry-leading facilitation techniques and engagement methodologies

Continuously enhance visit effectiveness through feedback and lessons learned

Team Leadership

Coach and develop Facilitators and Program Support resources

Establish best practices, playbooks, and standards across the facilitator network

Support capability building and knowledge sharing across locations

Commercial Impact

Ensure visits are linked to clear business outcomes and actionable next steps

Support account teams in capturing opportunities and follow-through actions emerging from visits

Qualifications

Strong experience facilitating executive workshops, client engagements, or transformation programs

Ability to influence senior stakeholders and navigate complex environments

Excellent communication, facilitation, and stakeholder management skills

Experience working across business, technology, and operations teams

Success Metrics

Client satisfaction and visit effectiveness

Executive stakeholder engagement quality

Adoption of facilitation standards and playbooks

Contribution to opportunity development and account growth