Overall Job Purpose: Handles and Manages technical, contractual and facilities utilization activities with the factoring clients to maximize utilization achievement while maintaining a quality portfolio and excellent client service level.
- Conducting technical meetings with the client In the beginning of the business relation as a future point of contact.
- Explain to the clients the approved facility and its related technicalities.
- Activating approved facilities.
- Reporting any technical obstacles for the concerned departments to work on it.
- Managing facilities in terms of daily position to follow up the facilities status.
- Reviewing clients contractual documentations.
- Follow up the clients` repayment pattern for evaluation and reporting.
- Maintain facilities collaterals are renewed and valid.
- Handling clients` complains and working on solving them smoothly.
- Contribute in setting strategies with the business team to increase the clients` utilization of the granted facilities.
- Prepare required management, business and clients reports.
- Efficiently manage the accounts utilization with the approved clients.
- Follows-up on the collection of receivables of past-due clients
- Ensures timely and accurate call reporting.
- Establishes / reinforces personal and company credibility.
- Remains up-to-date on clients plans and saturates the relationship with them through multiple-selling
- Monitors accounts performance in terms of growth, profitability, and collection track record
- Proactively attempts to regain attractive client accounts that were lost in the past.
- Addresses complaints filed by clients.
- Assist in setting marketing plans, strategies and in initiating new channels for the company to expand its clients network.
- Ensure quality customer satisfaction service.
- Ability to train and coach subordinates and newly hired team members.
Team Management & Development
- Manage team day to day operation cycle to ensure that the process is accurate and ensures it is presented in a timely manner.
- Assess the team to maintain a good relation with the related departments in order to ensure that the workflow is going well.
- Manage & support the team members with advice, guidance and coaching.
Educational Requirements: bachelor's degree
Special Certification or Training Required: none
Required Industry Experience: minimum 7 years in financial institutions or Banks
Technological Requirements:Excellent computer skills
Language Requirements:Excellent English and Arabic reading and writing skills.
Behavioral Competencies
- Adhering to principles & values
- Relating & Networking
- Applying expertise & technology
- Creating & innovating
- Delivering Results & Meeting Customer Expectations
- Entrepreneurial & commercial thinking
Technical Competencies
- Good relationship with the client which assist in the continuous long relationship with the client
- Working under pressure
