Managing incoming/outgoing calls to the Hotline, email, and social media inquiries with a professional, and positive attitude to reflect Travco properties high standards.
Handling issues by following predefined scripts, advising appropriate actions, and redirecting or escalating certain cases to the concerned parties or departments to resolve them.
Identifying potential sales leads and forwarding them to the Sales Dept.
Working on the CRM system to maintain updated records with customer queries and complaints
Following CRM procedures, guidelines, and policies regarding the day-to-day tasks and any future assigned tasks.
Notifying clients with the finances needed to be settled or collected (Delay penalty Maintenance etc.
Requirements
Education: BSc in Business Administration or related disciplines.
Experience: 1 3 years of experience.
Skills: Communication skills - Interpersonal skills. Presentation skills
Abilities & Attitude: Proficiency in MS Office Fluency in English Proficient in CRM system is a plus
