Job Title: Client Relationship Coordinator
Location: Abu Dhabi, UAE
Employment Type: Full-Time
Department: Customer Experience / Sales Support
Language Requirement: Arabic (Native/Fluent) & English (Professional Proficiency)
Company Overview
Nationwide Middle East Properties is a premier real estate destination and property technology firm based in the UAE. Recognized for our market intelligence and commitment to excellence, we connect investors, tenants, and stakeholders with exceptional property opportunities. Our culture is defined by professionalism, integrity, and a relentless drive to set new benchmarks in the Abu Dhabi property sector. We empower our teams with the resources and environment necessary to deliver world-class service.
Job Summary
The Client Relationship Coordinator acts as the primary bridge between NWMEA.com and our diverse clientele. The successful candidate will be responsible for managing the end-to-end client journey, ensuring seamless communication, and fostering long-term professional relationships. This role requires a bilingual (Arabic/English) professional who can navigate complex client inquiries with diplomacy, maintain accurate data records, and support the broader sales and leasing objectives of the organization.
Key Responsibilities
1. Client Account Management & Engagement
- Serve as the first point of contact for high-value inbound inquiries, delivering a superior standard of service to both Arabic and English-speaking clients.
- Proactively manage client relationships to identify needs, preferences, and investment goals, ensuring a personalized service delivery.
- Facilitate the scheduling of property viewings, consultations, and meetings between clients and the advisory team.
2. Operational Support & Coordination
- Liaise between the Sales, Leasing, and Marketing departments to ensure a cohesive client experience and alignment on property availability.
- Manage the client onboarding process, ensuring all documentation is compliant with company policies and UAE real estate regulations.
- Coordinate follow-up activities to nurture leads and maintain engagement throughout the sales cycle.
3. Issue Resolution & Service Excellence
- Address and resolve client complaints or concerns promptly, utilizing problem-solving skills to turn challenges into opportunities for loyalty.
- Uphold Nationwide Middle East Propertiess brand standards in all written and verbal communications.
4. Data Management & Reporting
- Maintain impeccable records within the CRM system, ensuring all client interactions, feedback, and status updates are logged accurately.
- Generate weekly reports on client sentiment, inquiry volume, and conversion metrics for senior management review.
Candidate Requirements
Education & Experience
- Experience: A minimum of 2+ years of professional experience in Client Relations, Account Management, or Customer Success. Experience within the Real Estate or Property Management sector is strictly preferred.
- Education: Bachelor's degree in Business Administration, Communications, Marketing, or a related discipline.
- Language Skills:Native-level fluency in Arabic (spoken and written) is a mandatory requirement for this role, alongside professional fluency in English.
Technical & Soft Skills
- Proficiency in CRM platforms (Salesforce, Zoho, Microsoft Dynamics) and MS Office Suite.
- Strong understanding of the Abu Dhabi real estate market dynamics and geography.
- Exceptional organizational skills with the ability to manage multiple stakeholders simultaneously.
- High emotional intelligence, professional presentation, and a client-centric mindset.
What We Offer
- Competitive Compensation: Attractive salary package commensurate with experience.
- Career Development: Structured opportunities for professional growth within a market-leading organization.
- Corporate Culture: A collaborative, high-performance work environment in the heart of Abu Dhabi.
Nationwide MEA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
