Client Relationship Manager

Company Description Art of Service (AOS) is an integrated branding, production, and execution company that helps businesses create professional spaces, memorable events, high-quality printed materials, and premium customized products. Established in Egypt in 2016 and based in Cairo, AOS provides end-to-end project support from concept and design through material selection, production, installation, and delivery. The company's core services include office branding and signage, events and booths, printing services, and corporate giveaways and custom manufacturing. AOS serves a wide range of clients, including corporate offices, real estate and construction companies, financial institutions, healthcare and educational organizations, retailers, manufacturers, hospitality businesses, NGOs, and growing SMEs. Through its Proudly Made in Egypt range, AOS also offers customized bags, laptop sleeves, leather boxes, executive gift sets, and branded business accessories.

Role Description The Client Relationship Manager is a full-time, on-site role based in Cairo. This role is responsible for building and maintaining long-term relationships with clients, acting as the primary point of contact for inquiries, project updates, and service feedback. Day-to-day responsibilities include understanding client needs, coordinating with internal design, production, and operations teams, and ensuring timely and accurate delivery of branding, events, printing, and customized product solutions. The Client Relationship Manager will track project milestones, manage client expectations, prepare proposals and presentations, and follow up on post-delivery satisfaction and potential upselling opportunities. The role also involves maintaining accurate records in CRM tools, monitoring account performance, and contributing to continuous improvement of client service processes.

Qualifications

• Client service and relationship management skills, including the ability to build trust, manage expectations, and maintain long-term partnerships.
• Account management and project coordination experience, ideally within branding, events, printing, or related production environments.
• Strong communication, presentation, and negotiation skills, with the ability to liaise effectively between clients and internal teams.
• Organizational and time-management capabilities, including handling multiple projects, prioritizing tasks, and meeting deadlines.
• Comfort with using CRM systems, productivity tools, and basic reporting to track client interactions and project status.
• Knowledge of branding, marketing, or event management concepts is highly beneficial.
• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Previous experience in B2B environments and familiarity with corporate, real estate, or hospitality sectors is an advantage.
• Ability to work on-site in Cairo, collaborate with cross-functional teams, and adapt to a fast-paced, deadline-driven environment.