CLIENT SERVICE OFFICER

CLIENT SERVICE OFFICER (CSO)

Pathology & Clinical Laboratory Pte Ltd provides clinical laboratory services. We are seeking aCustomer Service Officer to serve as the first point of contact for our clinic,doctor, and laboratory clients - an excellent opportunity for someone whoenjoys client-facing work in a healthcare setting.

Key Responsibilities

. Attend to incoming telephone calls, WhatsApp messages and emailenquiries professionally and promptly

. Serve as the primary contact point for clinics, doctors andother laboratory clients

. Coordinate with internal departments on reports, amendments andresults clarification

. Uphold professionalism, confidentiality and patient-dataprotection requirements at all times

. Perform other relevant duties as assigned by the CustomerService HOD or Operations Management

Requirements

. Minimum N / O Levels, Nitec or Diploma

. Basic computer literacy, including Microsoft Excel and Word

. Strong communication skills with a customer-service-centricattitude

. Willing to undergo training on internal laboratory softwaresystems

. Experience in patient services, client services, or anadministrative role is an advantage

. Fresh graduates are welcome - training will be provided or 1year of relevant experience

Working Hours

5.5-day work week

. Monday to Friday: 8.30 am - 5.00 pm

. Saturday: 8.30 am - 1.00 pm