We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
As part of the Customer Service team, the
Client Services Associate high-quality support to clients in a fast-paced online trading environment. The role focuses on delivering accurate, timely, and professional assistance across all communication channels while ensuring adherence to regulatory guidelines and maintaining exceptional customer satisfaction.
Responsibilities:
- Provide timely, accurate, and professional assistance to clients via live chat, phone, and email
- Support CFD and financial trading clients across multiple regions and languages
- Handle client queries related to trading platform functionality, deposits/withdrawals, KYC, and general support
- Assist in resolving issues collaboratively with Compliance, Risk, Payments, and Dealing teams
- Manage and resolve client complaints at the first point of contact whenever possible
- Ensure all communication meets internal quality standards and complies with regulatory guidelines
- Follow established procedures and contribute feedback for service quality improvement
- Use CRM and ticketing systems (e.g., Zendesk, UAA, Jira) to manage client interactions
- Review client feedback to identify opportunities for better customer experience
- Contribute to knowledge bases, FAQs, and process documentation
- Work with Product, Operations, and Compliance teams to resolve client issues
- Provide insights on recurring issues to support product and process improvements
Requirements:
- 1-2 years of experience in customer service within online trading, forex, or CFD environments
- Understanding of financial platforms, trading concepts, and client-support workflows
- Knowledge of regulated environments and KYC/AML processes
- Excellent communication (both Arabic and English are mandatory) and problem-solving skills
- High emotional intelligence, empathy, and a customer-centric mindset
- Strong multitasking skills and ability to work in a fast-paced environment
- Proficiency with CRM/ticketing tools (e.g., Zendesk, Jira)
- Curious, proactive, and committed to continuous improvement
- Comfortable working with ambiguity and shifting priorities
- Collaborative and supportive team player
What you will get in return:
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
- Work-Life Harmony: Join a company that genuinely cares about you -because your life outside of work matters just as much as your time on the clock
- Generous Time Off: Need a breather Our annual leave policy lets you recharge and enjoy life outside of work without a worry
- Employee Referral Program: Love working here Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
- Comprehensive Health Benefits: We've got your back with a medical insurance plan. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
