JOB DESCRIPTION
Duties and Responsibilities:
- Receive calls from patients and answering for their questions and doubts.
- In case the doctors are unavailable or engaged to important meetings
- Should be informed to the patients and make new appointment.
- Make appointments for the patients of the clinics/units
- Remained the patients one day before their appointment.
- Schedule re appointments for new, follow up and urgent patients
- Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.
- Prepare and updates weekly appointment schedules.
- Two days a week will be reserved for operations and on call physicians
- Contact patients with appointments and remind them one day in advance to minimize problems.
- Provide personalized coordinated care, and support for patients and families.
- Treat people with dignity, compassion, and respect.
QUALIFICATIONS :- High school, diploma And Bachelor degree.
- Format typing and computer training
PROFESSIONAL EXPERIENCE:- At least 1year experience working as a receptionist is a medical environment using a Dictaphone system.
- Typing skill and computer knowledge essential.
- An ability to work individually and as part of a team.
SPECIAL SKILLS:- Ability to communicate in English and Arabic both written and verbal.
- Knowledge of telephone consoles and related equipment.
- Knowledge of customer service standards and procedures.
- Knowledge of international andor conference call telephone dialing procedures and protocols.
- The ability to concentrate for long periods of time.
COMPENTENCE:- Assumes accountability for ensuring the section activities within the section comply with ASH policies and procedures, and the relevant accreditation.
- Ability to engage the consumer as an active participant in the delivery of professional service.
- Ability to show respect, dignity and consideration for consumer.
REQUIRED ATITUED TO PRFORM THE JOB:- Focused.
- Objective.
- Flexible.
- Strong communication skills.
- Stress tolerance.
- Proper, effective and compassionate communication.
