Client Services Manager

Client Services Manager | Asset Management | DIFC, Dubai

Integral Recruitment is supporting a DFSA-regulated investment management and advisory firm in the DIFC with the appointment of an experienced Client Services Manager.

This is a specialist asset management Client Services role with responsibility for the day-to-day servicing and administration of the firm's existing clients and investors across both managed investment funds and OCIO mandates.

The successful candidate will act as a central coordination point between clients and the Investment, Operations, Compliance and Finance teams, taking ownership of client servicing matters from initiation through to completion.

Key responsibilities include:

• Managing day-to-day client and investor servicing, enquiries and requests

• Coordinating investor onboarding, KYC/AML and client documentation

• Managing subscriptions, redemptions, capital calls and distributions

• Coordinating NAV statements, capital account statements, fund reports and other investor communications

• Supporting OCIO clients with portfolio reporting, investment meetings and ongoing administration

• Working closely with fund administrators, custodians, banks and other external service providers

• Maintaining visibility over outstanding client matters, deadlines and deliverables

• Identifying and escalating exceptions, delays or documentation issues and ensuring matters are followed through to resolution

• Supporting the continued development of client servicing processes, controls and reporting

Experience required:

• 7+ years relevant experience within asset management or investment management

• Strong experience in Client Services, Investor Services, Client Operations

• Previous experience working within the DIFC is mandatory

• Experience within a DFSA-regulated asset management, investment management or advisory firm

• Hands-on experience with investor onboarding, subscriptions, capital calls, distributions, redemptions and investor reporting

• Experience coordinating KYC/AML requirements and working closely with Compliance

• Good understanding of investment products, fund structures and portfolio reporting

• Experience servicing family offices, private clients, sovereigns/institutional investors would be advantageous

This is an excellent opportunity for an experienced Client Services professional to join a high-quality investment firm in the DIFC, working closely with senior investment professionals and sophisticated clients across a diverse range of investment solutions.