Client Servicing & Fund Administration Associate

Main Responsibilities

1.     Provide client servicing support which includes but is not limited to:

·       Collating, checking and maintaining client KYC documents and other related information as required under the respective policies;

·       Communicating with clients to collect and verify their personal, financial, investment or other details;

·       Preparing and ensuring satisfactory completion of client onboarding documentation;

·       Managing, organising and filing clients documentation;

·       Preparing and distributing client activity reports and up-to-date position statements.

2.     Provide fund administration support which includes but is not limited to:

·       Liaising / following up with service providers to coordinate compliance reviews;

·       Incorporating new investment entities and setting up new bank accounts / new entities;

·       Preparing subscription documents for new placements;

·       Collating corporate secretarial documents and instructing service providers to perform share allotments / transfers;

·       Tracking fund-level invoices and preparing payments requests for approval;

·       Overseeing preparation of fund-level accounts, tax assessments, AGM preparation and annual returns filings to satisfy statutory and regulatory requirements.

3.     Collaborate with other team members on the above responsibilities to ensure a seamless client experience and build / maintain strong client satisfaction / retention, repeat business and referrals;

4.     Support the team with any ad hoc expense claims, billing / invoicing, reporting, scheduling, event coordination and other office-related or administrative tasks / activities;

5.     Contribute ideas to improve processes and updates in internal SOP documents.

Required Skills

1.     Communication – Excellent verbal and written communication skills (English is required, other languages desirable);

2.     Interpersonal Skills – Active listening skills and the ability to build rapport with High Net Worth Individuals;

3.     Organization – High attention to detail, ability to manage multiple tasks, and strong time management;

4.     Problem-Solving – Strong numerical and analytical skills to address client concerns and find effective solutions (basic financial literacy desirable); 

5.     Client-Centricity – Patient, empathetic, and proactive approach to serving clients. 

6.     Ethical Conduct – High integrity, responsibility and adherence to confidentiality and data privacy standards when handling sensitive client and business information.

Required Experience / Qualifications

1.     Education – Bachelor's Degree in related field preferred;

2.     Technical Skills – Strong proficiency in Microsoft Office (Excel, Word, Power Point), familiarity with ERP / CRM systems (Xero, Salesforce, Hubspot), familiarity with Singapore corporate secretarial activities;

3.     Prior Experience – 3-5 years relevant experience in client servicing and/or fund administration roles in financial or professional services industry (wealth management or private banking desirable).