Client Solutions & Lead Generation Specialist

Key Responsibilities

Lead Generation & Prospecting

Identify and research potential clients across target industries and markets.

Generate new business opportunities through cold calling, LinkedIn outreach, email campaigns, and networking.

Build and maintain a pipeline of qualified leads aligned with the company's ICP.

Lead Qualification

Conduct initial discovery conversations to understand client needs, challenges, and decision processes.

Qualify leads using structured frameworks (e.g., BANT, MEDDIC, or similar).

Book qualified meetings for Account Executives and Presales teams.

Pipeline Management

Maintain accurate records of leads and activities in the CRM system.

Track outreach performance and conversion metrics.

Support sales campaigns and ABM initiatives targeting strategic accounts.

Market & Client Insights

Research market trends in Customer Experience (CX), BPO, and digital transformation services.

Identify new vertical opportunities and potential partnerships.

Provide feedback to the sales team on market needs and messaging effectiveness.

Requirements

Experience

23 years of experience in Sales Development, Lead Generation, or Inside Sales.

Experience in CX solutions, outsourcing, BPO, contact center services, or technology services is preferred.

Proven experience in cold outreach and pipeline generation.

Skills

Strong communication and relationship-building skills.

Ability to confidently engage with decision-makers.

Excellent research and prospecting skills.

Experience using CRM systems and sales tools (LinkedIn Sales Navigator, Zoho.. etc)

Highly organized with strong follow-up discipline.

Education

Bachelor's degree in Business, Marketing, Communications, or related field is preferred.

Success Metrics (KPIs)

Qualified meetings booked per month

Opportunities generated for the sales pipeline

Outreach activity metrics (calls, emails, LinkedIn outreach)

Lead-to-opportunity conversion rate

Preferred Qualifications

Experience selling CX / Contact Center / BPO / Outsourcing services

Exposure to enterprise or GCC markets

Understanding of customer experience transformation, omnichannel support, and contact center technologies