About the Company
fileAI is the leading AI-native workflow automation platform and the world's only horizontal file processing agent, designed to automate complex, unstructured data workflows at scale.
About the Role
We are looking for a Client Strategy Intern to join our Customer Success team. This role is designed for students/graduates who are interested in client-facing work, problem-solving, business strategy, and technology. As a Client Strategy Intern, you will support the team in working closely with clients to understand their needs, drive adoption, and identify opportunities to improve client outcomes. This is not a customer service role. Instead, it is an opportunity to gain exposure to client engagement, account development, solution thinking, and cross-functional execution in a fast-growing AI company.
Responsibilities
- Support the Customer Success team in managing day-to-day client engagements and follow-ups.
- Assist in preparing client meeting materials, business reviews, presentations, and status updates.
- Help track client goals, key milestones, risks, and action items across active accounts.
- Conduct research and analysis to identify client needs, usage trends, and growth opportunities.
- Work with internal teams such as Product, Operations, and Sales to support client initiatives and problem resolution.
- Contribute to onboarding, adoption, and engagement plans for clients.
- Help document client feedback, business requirements, and strategic recommendations.
- Support the team in maintaining high-quality client communication and overall account coordination.
Qualifications
- Undergraduate/Graduates in Business, Economics, Communications, Marketing, Information Systems, Computer Science, or a related field.
Required Skills
- Strong written and verbal communication skills.
- Good organisational skills with strong attention to detail.
- Comfortable working with data, presentations, and structured problem-solving.
- Curious, proactive, and eager to learn in a fast-paced environment.
- Able to work well across teams and manage multiple priorities.
- Commercial awareness and sales drive.
- Interest in technology, AI, SaaS, or client strategy work is a plus.
Preferred Skills
- Exposure to how a Customer Success team works in a high-growth AI company.
- Hands-on experience supporting client strategy and account development.
- Opportunities to work cross-functionally with commercial, product, and operational teams.
- Practical experience in client communications, business analysis, and execution.
- A strong foundation for future careers in customer success, consulting, account management, business operations, or strategy.
