About Libeara
Our mission is to enable the adoption of tokenisation through compliant, secure, and scalable infrastructure that institutions can rely on — today and in the long term.
Libeara is incubated by SC Ventures, the innovation and venture arm of Standard Chartered. This institutional backing has shaped a platform built for regulated environments and long-term market adoption. To date, Libeara's infrastructure has supported the tokenisation of more than US$1 billion in regulated assets — including the world's highest-rated tokenised US Treasury fund and Asia's first tokenised retail money market fund.
Please visit https://libeara.com to find out more about our company
Role
Reporting to the CEO, with a dotted line to the COO, you will own Libeara's Client Success, Partnership Management and external engagement activities.
Working closely with Business Development, Operations, and the Leadership Team, you will be responsible for managing institutional client relationships, supporting successful onboarding and implementation, strengthening strategic partnerships, and driving Libeara's marketing, communications and industry engagement initiatives.
While Business Development focuses on acquiring new clients and partnerships, this role ensures those relationships continue to grow through excellent client experience, collaboration, and ongoing engagement.
This role is ideal for someone with experience in Digital Assets, Capital Markets, or regulated Financial Services or Fintech who enjoys working across clients, partnerships, marketing and strategic initiatives.
Responsibilities
Client Success and Relationship Management
- Own relationships with institutional clients following successful deal execution.
- Conduct regular client check-ins and business reviews to strengthen client relationships
- Coordinate client communications and ensure timely resolution of enquiries and operational matters
- Gather client feedback and work with internal teams to continuously improve client experience
- Identify opportunities to deepen existing client relationships and support Business Development on follow-on opportunities
Partnerships & Ecosystem Management
- Manage strategic relationships with ecosystem partners, including fund managers, custodians, financial institutions, and other industry partners
- Coordinate joint initiatives and partnership activities
- Build and maintain relationships across the digital asset ecosystem
- Support the successful transition of new clients and partners from Business Development into ongoing relationship management
- Represent Libeara at industry conferences, networking events and ecosystem initiatives
Marketing, Communications & Events
- Own Libeara's LinkedIn presence and corporate communications
- Develop marketing collateral, thought leadership content, newsletters and client communications
- Coordinate press releases, media opportunities and public relations activities
- Manage Libeara's website content and external marketing materials
- Plan and execute conferences, client events, webinars, and sponsorship activities
- Manage external marketing vendors and progressively bring marketing capabilities in-house
Cross-functional Coordination
- Coordinate cross-functional initiatives involving clients, partnerships and external stakeholders
- Work closely with Product, Operations, Compliance and Business Development to ensure successful delivery of client and partnership initiatives
- Support strategic projects led by the CEO and COO relating to clients, partnerships and market expansion
- Drive follow-up of key actions and ensure timely execution across internal stakeholders
- Support continuous improvement of client success processes, partnership workflows and documentation
Requirements
- Bachelor's Degree in Business, Finance, Marketing or a related discipline
- 7+ years experience in Client Success, Relationship Management, Partnerships, Business Development or similar client-facing roles within Digital Assets, Capital Markets, Financial Services or Regulated FinTech
- Experience managing relationships with institutional clients, fund managers, financial institutions, custodians or capital markets participants
- Good understanding of Digital Assets, Tokenisation, Blockchain Technology, or the Web3 ecosystem
- Experience managing institutional strategic partnerships
- Experience planning and executing industry events, conferences, marketing campaigns and corporate communications
Nice to Have
- Experience within a MAS-regulated financial institution or working with Real-World Asset (RWA) Tokenisation, Digital Securities or regulated Digital Asset platforms
- Existing network across the Digital Asset, Capital Markets, Financial Services, or Fintech ecosystem, with experience managing strategic partnerships, media engagement or industry relationships
