Join Rewardz as a Client Success Lead, Strategic Accounts.
Rewardz is a leading enterprise engagement platform helping organizations across Asia Pacific improve employee engagement and customer loyalty through rewards, recognition, benefits and loyalty solutions.
About the Role
We're looking for an experienced Client Success Lead to own and grow some of our largest strategic enterprise customers across APAC. This is a strategic individual contributor role focused on executive stakeholder management, customer outcomes, commercial growth and long-term partnerships. You will work closely with the COO and cross-functional teams to ensure our customers achieve measurable business outcomes while identifying opportunities for expansion.
What You'll Do
- Own a portfolio of strategic enterprise accounts across APAC.
- Build trusted relationships with senior business and executive stakeholders.
- Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
- Drive customer adoption, retention and long-term success.
- Develop account strategies that support customer objectives and business growth.
- Own renewal planning and identify upsell and cross-sell opportunities.
- Partner with Product, Engineering, Finance, Operations and Partnerships to deliver successful outcomes.
- Coach and influence Customer Success best practices across the wider team.
What We're Looking For
- 6-8 years experience in Enterprise Customer Success, Strategic Account Management or Enterprise SaaS.
- Experience managing large enterprise customers and executive stakeholders.
- Strong commercial acumen with renewals, subscription growth and account expansion.
- Excellent communication, presentation and stakeholder management skills.
- Experience using HubSpot, Salesforce or similar CRM platforms.
- APAC enterprise customer experience is highly desirable.
Why Join Rewardz
- Work directly with executive leadership.
- Manage some of Asia Pacific's leading enterprise organisations.
- Influence Customer Success strategy and governance.
- Play a key role in scaling a fast-growing SaaS business.
- Enjoy meaningful ownership with opportunities to make measurable commercial impact.
If you're passionate about building long-term customer partnerships, driving business outcomes and helping enterprise customers succeed, we'd love to hear from you.
Location
Singapore
