Job Title: Client Success Manager/Account Manager
Department: Client Servicing/Account Management
Location: Dubai, UAE
About the Role
We are looking for a proactive and client-focused Client Success Manager to join Beevoo and become the key point of contact between our clients and internal marketing teams.
The ideal candidate will have strong communication and relationship-management skills, understand digital marketing, and be comfortable managing multiple clients, projects, timelines, and deliverables. The role is focused on ensuring clients receive excellent service, achieve their marketing objectives, and have a smooth experience working with Beevoo.
Key Responsibilities
- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term client relationships.
- Understand client business objectives, marketing goals, and challenges.
- Coordinate with internal teams across SEO, social media, content, design, performance marketing, and web.
- Translate client requirements into clear briefs for internal teams.
- Manage project timelines, deliverables, approvals, and follow-ups.
- Conduct regular client meetings and provide project updates.
- Prepare and present monthly/quarterly performance reports.
- Monitor campaign performance and identify opportunities for improvement.
- Proactively identify client needs and recommend relevant marketing solutions.
- Handle client feedback, concerns, and escalations professionally.
- Ensure deliverables are aligned with agreed scope, quality standards, and timelines.
- Track client satisfaction and work towards improving retention and account growth.
- Identify opportunities for upselling and cross-selling additional Beevoo services.
- Maintain proper documentation of client communication, requirements, approvals, and project status.
- Work closely with the Business Development team during client onboarding and new project transitions.
Required Skills & Qualifications
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- 3–5 years of experience in client servicing, account management, customer success, or digital marketing.
- Good understanding of SEO, social media marketing, content marketing, paid advertising, and digital marketing.
- Excellent written and verbal communication skills.
- Strong presentation and client-facing skills.
- Excellent project management and organizational abilities.
- UAE/GCC agency experience would be an advantage.
What We're Looking For
We are looking for someone who is:
- Client-first and genuinely enjoys building relationships.
- Proactive rather than waiting for clients to follow up.
- Highly organized and detail-oriented.
- Comfortable managing multiple priorities.
- A strong team player who can coordinate effectively across different departments.
- Passionate about marketing, digital trends, and delivering measurable results.
